Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us and we will try to make things right for you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Place your request for a return or a refund within 30 days of the date of delivery. If, for some reason, an item does not arrive, place your refund request within 30 days of the most recent estimated date of delivery. We have no obligation to consider requests placed outside of these timeframes.
- I changed my mind – You can cancel an order within 8 hours of the time you placed it (Same Day Cancellation). Same Day Cancellations may be credited with Lezizon Credit Cash.
- This is not what I ordered – If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue – typically just a photo or two – and you may be required to return the item.
- It never arrived – If you don’t receive an item you ordered, you are eligible for a refund.
- Return and refund requests should be placed from within the app – locate the order in your order history and click Customer Support.
- Same Day Cancellations are eligible for Lezizon Credit Cash. We may also offer or award Lezizon Credit Cash in other circumstances.
- After the Same Day Cancellation period (8 hours from order) has passed, Wish will not consider refund requests unless the latest estimated arrival date has passed or the item has arrived and it is incorrect or damaged.
- Wish reserves the right to:
- Refuse any refund if it in good faith suspects abuse of this Policy or violations of the
- Limit customer support and refunds for abuse of these services or violations of the
- This Policy may be updated from time to time.